In this post, we will teach you 3 powerful methods we use to make all of our bad reviews invisible to buyers, reduce their negative effects, and even get them removed.
If you have any negative reviews on your Amazon listings, this is the ultimate solution for you. Make sure you get this done before you start your product launch & keyword ranking campaigns.
#1: Find the Reviewer's Personal Contact Info
As soon as you found the negative review, contact the buyer immediately!
A common mistake sellers made is contacting reviewers through the Amazon messaging system. This is very risky as Amazon can see all your communication in their system.
The right way to do it is to find reviewers' personal email or phone number and to contact them outside of Amazon.
zonboost Reviewer Lookup can help you extract the personal email of any Amazon reviewer from the review link with 100% accuracy and success rate. Phone number will also be provided to you if that buyer has registered his phone with his Amazon buyer account.
A few effective email templates are provided at the end of the article.
#2: Vote Up Good Reviews to Push Down the Bad Ones
From our past experience, 30-60% of buyers are willing to remove their bad reviews or change it to a good one after you contacting them personally.
The exact success rate depends on the customer service you provided and the amount of compensate you offered.
If the buyer refused to remove the review or didn't reply your email, you should make their negative reviews invisible to buyers fast.
Amazon has removed the downvote button, but you can use this review voter tool to upvote good Amazon reviews to the top and push down all your bad ones.
80% Amazon buyers will only read those reviews on the first page. So as long as you can push down the bad ones to the 2nd or 3rd page, they won't affect your conversion rate much.
This method is working amazingly well and usually you can make all bad reviews invisible within 24 hours!
If you don't know how many votes are needed to achieve this, this review optimizer tool is developed for you. You just need to fill in how many bad reviews are currently on your first review page, and this tool will help you push all of them down with guaranteed result! Worry free and risk free.
#3: Report Abuse to Get the Review Removed
Zonboost review voter also gives you an option to report abuse of any review.
Report abuse any review 20-50 times can trigger Amazon's manual review. If that review really against Amazon's TOS, they will remove it for you.
Even if you didn't get to remove the review, reporting abuse will also downgrade that negative review in Amazon's database which will reduce the negative score it generated for your account health.
What's the next steps after you have cleaned up your reviews?
Best Email Templates for Review Removal
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
XXX Customer Service Team
---------------------------------------------------------------------------------------------
Dear Customer,
You recently left us a negative feedback regarding your order placed with XXX on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
XXX Customer Service Team
--------------------------------------------------------------------------------------------
Dear XXX,
We are concerned to see your negative feedback for XXX on Amazon.
Here are the details for the Amason order XXXXXXXX
ASIN 1 Product name 1
ASIN 2 Product name 2
ASIN 3 Product name 3
We take pride in our work as a seller, so naturally we are alarmed after receiving your comment. Our goal Is for you to be completely satisfied with this transaction. We would appreciate it if you would give us a chance to address your concerns and to resolve your negative feedback.
Instructons for removing negative feedback
1 Go to your Amazon account
2 Click "SellerFeedback Submitted By You" under Personalisation.
3 Click "Remove" link next to the feedback you would Ike to remove. If there Is no 'Remove" option next to a comment, the 60-day removal period has expired.
Thank you for your understanding and cooperation in this matter.
Sincerely yours
XXX Customer Service Team
